BBC Content Boss Charlotte Moore on iPlayer Beating Netflix and How the Network is Improving Diversity on Screen

BBC Content Boss Charlotte Moore on iPlayer Beating Netflix and How the Network is Improving Diversity on Screen

As a gamer with a deep appreciation for British television, I can confidently say that Charlotte Moore has been an instrumental figure in shaping the landscape of my favorite pastime. Her dedication to diversity and inclusivity within the industry is commendable, and it’s heartening to see her efforts bear fruit. The success of BBC iPlayer, with its rapid growth and outpacing of competitors, is a testament to Moore’s vision and the quality content being produced by British creators.


Since 2020, Charlotte Moore has been managing content for the UK’s primary broadcaster. This year hasn’t been without its difficulties; for instance, Huw Edwards, a former prominent presenter, left the BBC in April following allegations of child pornography, and the popular dance show “Strictly Come Dancing” encountered bullying concerns on set. However, despite these hurdles, Moore can still boast of several achievements that have been both critically and commercially successful.

As a passionate gamer, I’ve been thrilled by the comeback of the iconic ’90s action game show “Gladiators” and the resurgence of the gritty Liverpool cop saga “The Responder,” featuring Martin Freeman and Adelayo Adedayo. When it comes to the shift from traditional broadcasting to streaming, the BBC has truly outshone. As Moore puts it, “I’m incredibly proud of our BBC iPlayer success story; it’s now the swiftest-growing video on demand platform in the U.K.

Moore, recognized as one of the most influential women in global television by The Hollywood Reporter in 2024, spoke with THR about the BBC’s endeavors to boost diversity both on-screen and off, her guidance for aspiring females joining the industry, and the shows she enjoys watching just for fun.

What was your first job in the business?

In Bristol, I served as an assistant to the head of an autonomous production firm, handling various tasks ranging from office painting to managing financial records, verifying data for proposals, and composing correspondence. It was an enriching experience that allowed me to grasp the intricacies of the business. Within a short span, when the company secured a project, I was part of the team working on-site for a production, gaining insights into how programs are created.

What do you see as your biggest achievement of the past year?

I’m immensely proud to share the achievement of BBC iPlayer – it’s now the swiftest expanding Video on Demand (VOD) service in the United Kingdom. The platform has shown remarkable growth year after year, surpassing all its rivals among various audience groups. This growth is fueled by creative and compelling storytelling from all corners of the UK. The uniquely British service continues to set new records – with a rise of more than 20% this year alone. BBC iPlayer’s viewership increase is twice as high as Netflix, three times greater than ITVX, and four times larger than Channel 4. This success story not only celebrates UK creativity but also strengthens our nation’s long-term sustainability in the global arena. As the largest investor in UK producers, talent, and skills, the profits generated from our investments stay within the UK, contributing to the longevity of our exceptional creative sector.

What needs to be done to improve equality and diversity within the industry?

In today’s divided world, it’s crucial that we cultivate an authentic sense of inclusivity within our industry. It’s essential that we strike the right balance so we can stay connected with our diverse audience, catering to everyone regardless of their identity. The key to achieving this lies in enhancing collaboration, working side by side rather than against each other or seeking personal victories. Instead, we should be collaborating genuinely to bring about meaningful and enduring change. That’s why organizations like TAP [The TV Access Project] have been pivotal, serving as a model for how to revolutionize the work environment for deaf, disabled, and neurodivergent individuals across the industry.

What current industry trend do you hope to soon see the back of?

Preoccupation with shows being evaluated based on overnight viewership. In truth, such practices are relics of yesterday in our era dominated by on-demand content.

What advice would you give young women just entering the industry?

Embrace your authenticity, maintain a keen enthusiasm for learning about the world, let your passions shine, and build relationships – extend your hand to others and seek guidance from mentors. You might be amazed by the number of individuals, particularly women, who are eager to lend their support as you advance in life.

What do you watch for pleasure?

Every now and then, I enjoy a good laugh with my little one, be it the hilarious antics of Miranda, the heartwarming banter in Gavin & Stacey, or the quirky situations in Curb your Enthusiasm. These shows never fail to make us giggle!

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2024-10-19 18:24