How This Crypto CEO is Teaching AI to Do His Job (With a Dash of Sass!)

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So, get this: Bybit’s top honcho just dropped the ultimate AI playbook for everyone, from the clueless to the crypto geniuses. Yes, the same guy who figures out digital money now wants AI to do more than just sort his emails. 😂

Apparently, every crypto exchange is scrambling to handshake with AI these days. On April 23, Bybit CEO Ben Zhou dished out a little behind-the-scenes magic on how his team is basically having a high-tech tea party with AI—from the shiny customer tools to the secret sauce that makes the whole exchange tick.

How does a crypto exchange and AI become besties? I’ll let you in on some of Bybit’s secrets both for clients and for our own entertainment:
For Clients
1. CryptoLens: An AI-powered detective that gives you the full scoop on any project, analyzing community buzz, fundamentals, and more…

— Ben Zhou (@benbybit) April 23, 2025

First up on the menu is CryptoLens. Think of it as your personal crypto Sherlock, digging up clues on any project—even the ones you probably Googled at 2 AM. It spills the tea on project fundamentals, tokenomics, and even the wild world of community chatter. Then there’s TradeGPT, which is basically that know-it-all friend who’s always armed with the latest market gossip and technical analysis.

AI Won’t Take Over the World (Or Our Customer Support) – Bybit CEO

On the customer support front, Ben Zhou admits that while AI can handle a whopping 80% of user questions, it’s not exactly ready to replace actual humans. Because, let’s be honest, sometimes you just need to hear a real “I feel you” when you’re about to rage-quit your portfolio. 🤷‍♀️

“I don’t believe that AI agents can ever replace a human, because a lot of clients simply want to chat with someone when filing a complaint… The trick is to make the AI smarter by giving it the right access and security tools to answer those quirky questions.” — Bybit CEO

Internally, Bybit is putting AI to work like it’s on a caffeine binge—managing everything from development and testing features to translation (over 20 languages, no less!) and even legal document drafting with their in-house tool, AiLegal. Apparently, the legal team finds comfort in having AI help draft contracts, because who doesn’t love a robot with a knack for fine print?

So, whether you’re new to crypto or just here for the digital drama, it looks like Bybit is riding the AI wave with plenty of humor and a dash of human touch. Cheers to the future! 😎

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2025-04-23 16:22